Home F.A.Q
We’ve taken your most frequently asked questions and provided the answers. We want you to be able to get answers to your questions any time, day or night. Our experienced customer service reps continue to be available to answer your more complex questions.
>> How do I find used equipment?
<<We only offer new equipment , no used equipment. For update information, please contact our salesman for information about products.
>> What are your hours of operation?
<<Our Customer Service Representatives are available by phone Monday - Friday from 8:30 a.m. to 7:00 p.m. Eastern Time.
>> Warranty Term
<<We offer one year warranty or 1500 service hours meters (which ever shall occur first) to all of our products. During period of warranty, the parts are free under normal and proper use and maintenance. Labor costs to repair or replace parts are not covered by warranty.
>> Who do I contact regarding an equipment service problem?
<<We recommend that you contact your selling dealership, they are usually in the best position to assist you with equipment and servicing.
>> Payment Options
<<We offer different payment options to meet your needs. You can pay by wire transfer via bank (easy and convenient), Letter of Credit at sight (need a lot of paper work and higher bank charge). For small amount transfer, you can use West Union or Paypal.
>> Finance Solutions
<<Whether you lease or purchase equipment for your operation, we need full payment before arrival of equipment. We only sell new euqipment, no used equipment from us.
>> How to locate a dealer?
<<We can help you find the nearest heavy equipment dealer by selecting the type of product and let us know your contact details including country, city and state or your telephone, email address.